Privacy Policy
Last Updated: August 17, 2026
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide
We collect information that you provide directly to us, including:
- Contact information (name, email address, phone number, business name)
- Business information (company details, industry, service requirements)
- Payment information (processed through third-party payment processors)
- Content you upload or share (recordings, documents, training materials)
- Communications between you and us (emails, messages, support inquiries)
Automatically Collected Information
When you access our website or services, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Build and customize AI automation systems specific to your business
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues or fraudulent activity
3. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who perform services on our behalf (AI providers, hosting services, payment processors)
- If required by law or in response to valid legal requests
- To protect our rights, property, or safety, and that of our users or others
- In connection with a business transfer (merger, acquisition, sale of assets)
4. Third-Party AI Services
Our services integrate with third-party AI providers (such as OpenAI, Anthropic, Google), automation platforms, hosting providers, and other infrastructure services. Client materials, instructions, and system output may be processed by the providers identified during onboarding or otherwise approved for the client's system. Those providers process information under their own terms and privacy policies. When clients maintain and pay for provider accounts directly, their use of those accounts is also governed by the agreements between the client and the applicable provider.
We use client information only as reasonably necessary to build, operate, maintain, support, and improve the client's contracted system. We do not sell client information or use it to build systems for unrelated clients.
5. Restricted Data and Credentials
Unless we expressly agree otherwise in writing and establish appropriate safeguards, clients must not submit sensitive or regulated data to our services. This includes Social Security numbers, payment-card or bank-account information, protected health information, student records, personal information concerning children or minors, and information subject to professional confidentiality or a third-party nondisclosure obligation.
Passwords, API keys, access tokens, and other credentials must be provided only through the secure credential fields or access methods we designate. Credentials and restricted data must not be placed in AI prompts, knowledge-base source material, ordinary email, or messaging channels.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
If we become aware of unauthorized access, use, or disclosure affecting information a client provided under a project agreement, we will notify the affected client as required by that agreement and applicable law and will reasonably cooperate to investigate, contain, and remediate the incident.
7. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Much of a client's system data remains in accounts controlled directly by that client. Following termination, we remove our access as described in the applicable project agreement and retain only the information reasonably required for legal, accounting, security, backup, or dispute-resolution purposes.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the information provided at the end of this policy.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. Clients must not submit personal information concerning children or minors to a system we provide unless we have expressly agreed in writing to that processing and established appropriate safeguards.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to this transfer.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Socially Matters LLC
6218 La Cosa Drive, Dallas, Texas, 75248, USA